4 Pillars Information Technology Services, LLC is a U.S. based company located in Silver Spring, MD.
We are a woman owned company with over 20 years of experience in the IT industry working within the government and private sectors providing services and managing projects successfully.
We believe that a business focused on a strategic approach to proactive customer support, can provide superior service tailored to a client’s unique business needs and system structure. This philosophy has been the driving force to our success and growth.
Our mission is to be the most recognized IT service desk provider in the industry in reshaping underperforming help desk/service desk into proactive state-of-the-art, 21st Century IT operations by focusing on consistent and efficient support through communication, continuous improvement of processes, and customer engagement.
Customer Focus
Customer Centricity
Anticipation of clients’ needs through communication, is a concept we believe in while striving to create lasting, meaningful experiences and building customer relationships.
Continuous Optimization
Focusing on business needs rather than solely addressing user needs takes a broader business approach. *Process Automation *Chatbot implementation *Tier-0 support.
A Culture of Innovation
With a modern approach to innovation, we invest in our employees, creating a workplace environment of creative ideas to new service desk solutions.
